ViDEH offers a wide range of exquisite jewelry, including real diamond jewelry and gold jewelry. Our collections feature rings, earrings, necklaces, bracelets, and more, crafted with the finest materials and expert craftsmanship.

Yes, all our diamonds come with certification from reputable gemological laboratories, ensuring their authenticity, quality, and value. You can trust that every diamond we offer meets the highest standards. 

Absolutely! We specialize in creating custom jewelry pieces tailored to your specific preferences. Whether it's a unique design or modifying an existing piece, our expert craftsmen are here to bring your vision to life. 

To place a custom order, you have two options:

• Contact Us Directly: Email us your design ideas and specifications at VIDEH.CO@GMAIL.COM. Our team will work closely with you to create a detailed design and provide a quote. Once approved, we will proceed with crafting your unique piece.

• Via Our Website: Visit our Customization page on the ViDEH website. Fill out the form with your design ideas and specifications. Our team will review your submission, upload a quotation, and contact you to finalize the details.

Choose the method that suits you best, and we will ensure a seamless and personalized custom order experience. 

Placing an order with ViDEH is easy and can be done in two ways:

1. Via Our Website:
o Step 1: Browse our collections and select the products you are interested in.
o Step 2: Inquire about the products by providing all necessary details through our website.
o Step 3: We will upload a quotation based on your inquiry.
o Step 4: If the quotation is satisfactory, you can confirm your order by emailing us at videh.co@gmail.com.

2. Direct Contact:
o Step 1: Browse our website and note the SKU numbers of the products you are interested in.
o Step 2: Contact our sales team directly via email at videh.co@gmail.com or WhatsApp with the SKU numbers.
o Step 3: Our sales team will assist you with your order and finalize it through email and WhatsApp.

For any assistance during the process, feel free to reach out to our customer support
team. 

We accept a variety of payment methods, including bank transfers, and online payment gateways. All transactions are secure and encrypted for your safety.

Due to the nature of our business, all sales are final. We do not accept returns or exchanges unless the item received is defective or incorrect. Please review our No Return Policy for more details. 

At ViDEH, quality is our top priority. We source the finest diamonds and gold, and our jewelry is crafted by skilled artisans. Each piece undergoes rigorous quality checks before it reaches you. 

You can contact our customer support team via email at videh.co@gmail.com or call us on +91 70431 23009 or through our contact form on the website. We are here to assist you with any questions or concerns. 

We offer standard and expedited shipping options. Shipping costs and delivery times may vary depending on the destination. Please note that the shipping method is confirmed at the time of order, and air shipment is compulsory for international orders. Shipping companies may vary based on availability and destination requirements Learn more in our shipping policy. 

Yes, as an exporter, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. Please note that custom duties and insurance are payable by the customer. For more details, please check our Shipping Policy. 

The cost of shipping is based on the weight of the package, the destination, and the selected shipping method. These costs will be detailed in the quotation before you finalize your purchase and are payable by the purchaser. 

ViDEH is not responsible for lost or damaged packages during transit. However, if your package is lost or damaged, please contact us at videh.co@gmail.com, and we will assist you in filing a claim with the shipping carrier.

Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress online. 

Due to the nature of our business, all sales are final. We do not accept returns or exchanges unless the item received is defective or incorrect. Please review our No Return Policy for more details. 

If you believe you have received a defective or incorrect item, please contact us within 24 hours of receiving your order at videh.co@gmail.com and call on +91 70431 23009 with photos and a description of the issue. We will review your request and work with you to resolve any concerns. 

Yes, we only handle B2B and wholesale orders. We execute these as per your requirements and also offer white labeling services. Additionally, our expert designer team can create entire collections tailored to your needs. For more information, please contact us with your requirements, and our team will provide you with the necessary details and pricing. 

To get a quote for a bulk order, please contact our sales team at videh.co@gmail.com with your specific requirements, including the quantity and type of products you are interested in. We offer pricing based on the quantity and customization you require. Our team will provide you with a detailed quote and additional information. 

To keep your ViDEH jewelry looking its best, we recommend the following care tips:

• Regular Cleaning: Clean your jewelry regularly with a soft cloth to maintain its shine and remove any dirt or oils.
• Proper Storage: Store your jewelry in a jewelry box or pouch to protect it from scratches and other damage.
• Avoid Harsh Chemicals: Avoid exposing your jewelry to harsh chemicals such as household cleaners, perfumes, and lotions, as these can damage the metal and stones.
• Remove Before Activities: Remove your jewelry before swimming, bathing, or engaging in physical activities to prevent damage or loss.

Diamond Care:

• Gentle Cleaning: Clean diamonds set in your jewelry with a soft-bristle brush and a mild solution of soap and warm water. Gently scrub to remove any buildup and restore their sparkle.
• Regular Inspections: Have your diamond jewelry inspected regularly by a professional jeweler to ensure the settings are secure and the stones are in good condition.
• Protect from Hard Knocks: Avoid wearing diamond jewelry during activities that could result in hard knocks or impacts, as this can chip or damage the stones.

By following these care instructions, you can ensure that your ViDEH jewelry remains beautiful and sparkling for years to come. 

If your jewelry is damaged, please contact us at videh.co@gmail.com with details and photos of the damage. Our team will assess the issue and advise on the repair process and cost. 

If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been in progress, processed or shipped. 

To create an account, follow these steps:

1. Click on the "User" button in the top right corner of our website.
2. On the login page, click on "Sign Up" and fill in your details.
3. Once registered, our team will review your information to verify that you are a jewelry business owner.
4. This verification process will take 48 to 72 hours.
5. Once authorized, you can log in to view products, your orders, manage your profile, and save your preferences.

Thank you for your patience during the verification process. 

If you have forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you a link to reset your password. 

Yes, we take your privacy and security very seriously. Our website uses advanced encryption and security protocols to protect your personal and payment information. Please refer to our Privacy Policy for more details. 

You can contact our customer support team via email at videh.co@gmail.com or through our contact form on the website. We are here to assist you with any questions or concerns. 

We use advanced encryption and security protocols to protect your personal and payment information. Please refer to our Privacy Policy for more details on how we safeguard your data. 

Yes, we reserve the right to update or modify the Privacy Policy at any time without prior notice. Please review the Privacy Policy periodically for any changes.