Acceptance of Terms :
By accessing or using our website and services, you agree to be bound by these terms and condions. If you do not agree with any part of these terms, you may not use our services.
Product Information :
Accuracy: We strive to provide accurate and detailed information about our real diamond jewelry. However, variations may occur, and we reserve the right to update and modify product information.
Custom Orders: Custom orders are subject to specific terms agreed upon during the order process. Any deviations from standard products will be clearly communicated and confirmed in writing.
Browsing Information: We collect non-personal information, including your IP address, browser type, operating system, and browsing behaviour. This helps us improve our website and enhance your user experience.
Orders and Payments :
Order Placement: Orders are placed through our secure online platform or via direct communication with our sales representatives.
Payment: Payment terms, including currency, payment methods, and due dates, will be
Shipping and Delivery :
Shipping Partners: We use reputable shipping partners for international deliveries. Any shipping costs, customs duties, taxes, or import fees are the responsibility of the buyer.
Delivery Times: Estimated delivery times will be provided upon order confirmation. Delays may occur due to customs processing or other unforeseen circumstances.
Quality Assurance and Returns :
Quality Standards: Our real diamond jewelry meets high-quality standards. Any claims regarding product quality must be reported within a specified timeframe, accompanied by evidence.
Returns: We do not accept returns. See our separate shipping and return policy for detailed information.
Confidentiality :
Non-Disclosure: Both parties agree not to disclose confidential information obtained during the course of business dealings. This includes but is not limited to pricing, designs, and trade secrets.
Governing Law and Dispute Resolution :
Governing Law: These terms and conditions are governed by the laws of Surat, Gujarat, India Jurisdiction. Any disputes arising out of or relating to these terms will be subject to the exclusive jurisdiction of the courts in of Surat, Gujarat, India Jurisdiction.
Changes to Terms :
We reserve the right to update and modify these terms and conditions at any time. Changes will be effective upon posting on our website. It is the responsibility of the user to review the terms regularly.
Contact Information :
For questions or concerns regarding these terms and conditions, please contact us at videh.co@gmail.com
Thank you for choosing Videh. These terms are designed to ensure a transparent and mutually beneficial business relationship.