Shipping Partners :

We collaborate with reputable shipping companies to ensure the secure and timely delivery of our products. The selection of the shipping carrier is determined based on the destination and specific requirements of your order.

Shipping Costs :

Shipping costs will be calculated based on the destination, order volume, and chosen shipping method. These costs will be communicated to you during the order confirmation process.

Customer-Covered Shipping Charges :

Customers are responsible for all shipping charges associated with their orders. This includes the cost of shipping and any customs duties, taxes, or import fees.

Shipping Time :

Our team strives to process and ship orders promptly. Estimated shipping times will be provided upon order confirmation. Please note that shipping times may vary based on the destination and any customs clearance procedures.

Customs and Duties :

Customers are responsible for any customs duties, taxes, or import fees associated with the shipment. We will provide all necessary documentation to facilitate the customs clearance process.

Shipping Updates :

You will receive tracking information once your order is shipped, enabling you to monitor the progress of your shipment until it reaches its destination.

No Returns or Exchanges :

Given the customized nature of our products, we do not accept returns or exchanges. All sales are final. Please review your order carefully before confirming.

No Cancellation Policy :

Once an order is placed and confirmed, it cannot be cancelled. Please ensure that all details, including product specifications and quantities, are accurate before finalizing your order.

Quality Assurance :

We are committed to delivering high-quality products. In the rare event that you receive a damaged or defective product, please contact our customer service team immediately. Damaged items will be assessed for repairability.

Repair Process for Damaged Items :

If a product is determined to be repairable, we will promptly initiate the necessary repair procedures. It's essential to note that damaged items are not eligible for cancellation but will exclusively undergo the repair process.

Customer Responsibilities :

Repair charges associated with the damaged item are the responsibility of the customer. Prior to the item being returned for repair, we encourage customers to engage in a discussion about the associated charges. This ensures transparency and allows for a clear understanding of the costs involved.

Assessment for Repair :

Damaged items will be thoroughly assessed to determine their repairability. In the event that a product is identified as repairable, our team will commence the repair process promptly. It's important to emphasize that our policy is focused on repairing damaged items, and cancellation is not applicable once the repair process has been initiated. We appreciate your understanding and cooperation in adhering to this policy. Should you have any inquiries or concerns regarding the repair process or associated charges, our dedicated customer support team is available to assist you. Feel free to reach out for further clarification or assistance.

Claims for Damaged Products :

Any claims for damaged products must be reported within 48 hours of receiving the shipment. Please provide detailed information and photographic and videographic evidence to expedite the resolution process.

Customer Support :

Our customer support team is available to assist you with any questions or concerns regarding your order. Please contact us on videh.co@gmail.com for prompt assistance. By proceeding with your order, you acknowledge and agree to abide by our shipping and return policy.